Terms and Conditions

Baroque Bags Terms and Conditions

Thank you for visiting and purchasing from our shop.

Payment
Payment is via Paypal, a secure way to pay for your goods.

If you wish to discuss other methods of payment, please don't hesitate to contact us.

Payment is due at the time of order. When we receive payment the goods will be despatched.

Once you receive your item, please leave your feedback on our contact page.
If there are any problems with your purchase, please contact us via email within seven days of receipt of goods.

Shipping
We aim to despatch all goods within three to five working days via Royal Mail Recorded delivery.
Shipping charges are shown at the checkout stage of purchase.
All items are shipped boxed in a secured package. Bags/Purses will be carefully folded and placed inside a protective plastic bag and carefully wrapped in tissue paper and boxed. Accessories will be boxed and posted in a jiffy bag.

Items will be shipped to UK postal addresses only. No items will be sent to addresses containing PO box numbers
All items will be shipped within 5 business days via Royal Mail and sent Recorded delivery. Lost packages are not refundable, contact us if you would like to have shipping-insurance (increases the shipping cost).

Please let us know if you want the item to be sent to another address (for example, as a surprise gift) with a message, and we will gift wrap the item for an extra £1. We will send the invoice separately to the billing address.

Refunds and Exchanges
1. Please contact us if there are any issues at all.

2. Custom/bespoke orders are not refundable or exchangeable.
Customer is responsible for the return shipping.

3. If you are not satisfied with the product, we will refund you (minus shipping costs) as long as the item is shipped back within 14 days after receipt and in the condition it was sent.

4. If you send back the item, we will only accept it back in the same condition it was sent:
For Bags/Purses: with its tag still attached and unused.
For accessories, unused and in the box they were supplied in.

5. Shipping costs are non-refundable.

Bespoke/Custom orders
We accept custom orders with a 20% deposit which is non refundable to cover costs of materials

Times for shipping may vary according to the nature of the item or the Custom Ordered item.
Delivery will normally take from 5 to 7 days to ship the item.

Contact us if you have any questions.

All items are made in our studio, which is not open to the public.

Colours you see in the photos online may differ slightly due to variations in display monitors. Please contact us before purchase if in doubt.

We appreciate any feedback on your experience dealing with Baroque Bags.

We are constantly developing designs with new techniques and materials, so a bespoke design could incorporate an existing design in a different fabric or colourway, or customised embroidery.